Conduct remote usability tests,
UX and CX research, surveys, and more with Senso UX platform

Find the best small bike lights on Amazon

Analyse user experience, digital products, landing pages, and visuals.
Test websites, mobile and desktop apps, and mockups; Figma, Axure, and InVision prototypes; and many more. Get UX insights about your competitors’ products.

Complete UX and CX research platform

Unmoderated usability testing

What you test: Desktop websites Mobile websites Desktop software Prototypes iOS apps Android apps

Full fledged 
UX research 
in days, 
not weeks

Quickly perform usability tests that will help you identify usability issues, measure their impact on your business and find solutions.

Since there is no need to install a tracking code, it is possible to test not only your products but also your competitors’.

How does it work? Create a test and distribute its link to your participants. They first answer introductory questions then are directed to the specific site, prototype or app being tested where they receive their task. The whole process is recorded on video, capturing lots of useful metadata.

Use this service if you want to:

  • Optimise user experience
  • Identify usability problems
  • Measure UX metrics

Moderated remote usability testing

What you test: Desktop websites Mobile websites Desktop software Prototypes Android apps

All the advantages of laboratory usability tests, but remotely. You have a global pool of research participants.

Tired of juggling windows and tabs during tests? Or juggling files while watching countless Zoom or Skype test videos?

Our cloud-based usability lab will free you from these headaches:

  • Research script and notes are on the same screen as the test session.
  • You can connect any number of observers. The participant will not see or hear them.
  • Video protocols including screencast, face, and voice, are saved in a form convenient for further analysis with time codes for tasks, voice-to-text transcription and comments tied to specific points in the video.

Start using Senso if you want to:

  1. Perform qualitative UX-research
  2. Do in-depth interviews or use other interactive research methods
  3. Start your own usability lab
  4. Perform ethnographic, social, or marketing research

Advanced surveys

For Web content  Images Landing pages

Revealing customer preferences and measuring the emotional impact of a product, first-click testing etc.

Our survey engine is specifically designed to measure and validate marketing activities, customer experience and user experience. Our tools include all usual survey features but also 5-second tests¹, first-click tests² and pairwise comparison.

Senso is ideal when you need to:

  1. Test text content, sketches, and design options
  2. Measure product perception and user satisfaction
  3. Test information architecture, landing pages and web pages
  4. Evaluate quality of advertising and pricing models

1 A stimulus image is shown to the respondent for a short period of time as is in real life. After that, no longer seeing the image, the respondent answers the test questions.

2 The stimulus, usually a new design of a website or product, is shown to the respondents and click maps are recorded.

Diary research

What you test: Desktop websites  Mobile websites Android apps

For studying real, non-simulated user behaviour, revealing real-life scenarios and motivation.

Our diary application records the screen, sound, and stream from the respondent’s camera during natural interaction with the product. From time to time the app suggests taking a survey. Videos are automatically uploaded to the server for analysis.

Privacy first. You can set up a specific time for recording, let’s say from 19:00 to 21:00, and decide what exactly is to be recorded, i.e., a single app or a specific website.

It is the best approach if you want to:

  1. Study users’ changes of habits.
  2. Understand a product’s dynamics.
  3. Analyse and improve lifestyle products such as media, wellness products, etc.
  4. Predict the impact of a major redesign.

Customer stories

See more →

Powerful platform for UX research

  1. Qualitative and quantitative data
  2. Unlimited UX tests and surveys
  3. All research and insights in one system
  4. Research competing products and analyze their UX
  5. SUM and SuperQ usability indices calculation
  6. Reuse your own research templates
  7. Emotion tracking through participants' web cameras beta
  8. Eye tracking through device camera beta
  1. Export in Word, Excel, and CSV formats
  2. Install Senso on your own server
  3. Automatic voice to text conversion beta
  4. Integration with your company’s systems via API (for example, with SAP)
  5. The platform works in 13 languages: la plataforma funciona en español, a plataforma funciona em português and more
  6. Extensive role access policies
  7. Fast perception tests

Who is our usability service for?

Senso is the ideal solution for:

  • Product and customer experience managers
  • Digital managers
  • Sales directors
  • Marketers
  • UX researchers and analysts
  • Development teams
  • Executives
  • UX designers
  • HR managers
  • And for those who work with digital products investigating client behaviours and habits.

What do you get as a result?

You will see improvement of your business KPIs related to digital products and customer experience, such as:

  • Increase in conversion rate
  • Increase in average revenue per user
  • Increase in recurrent sales
  • LTV growth
  • Increase in customer loyalty
  • Reduced product support costs
  • Reducing customer churn
  • Increase in NPS and virality of products.

According to McKinsey, the turnover of companies investing in UX grows 32% faster than the turnover of companies not doing so.

The ROI derived from introducing research in the business processes of client companies is 500—10000%, according to Forrester.

And in a report by Nielsen Norman Group, research and implementation of the suggested improvements lead to an increase in conversion rate by up to 200%.

Where to find test participants?

Invite your users to join a UX study (free and unlimited number of participants), or invite participants from a pool of 20 million people from around the world.

These online panels fully meet ESOMAR guidelines.

Whatever the requirements, we will help you to find participants that suit your criteria: ordinary people, doctors, owners of small- and medium-sized businesses, motorists, top managers, IT professionals, etc.

How to get started?

Get a free Senso trial (your first study is on us) or request a free demonstration. After that you can choose the most convenient pricing plan and start researching at scale. As soon as you start, we will:

  • Conduct a UX research training session for your team
  • Provide training materials and research
  • Assist with your first tests, develop a research plan, teach you how to formulate hypotheses, prepare scenarios, create reports, and present the results

Plus, you will have access to a dedicated support manager and analysts from our usability lab who will help you with emerging issues, provide consultation, and accompany you through the whole process.

Check how to create your own research – download instructions for the Senso UX Platform here:

Additional services

UX/CX audit
and consulting
We can outsource UX analysts to you or you can order a full consulting project
Corporate training
Training course in user experience research
Participants search and recruitment
Helpful if you don’t have your own users or customers to perform tests on

Trusted by

Abbott Laboratories
Burger King
Estée Lauder Companies
Groupe Renault
Jaguar Land Rover
Raiffeisen Bank
Société Générale S.A.